Website terms

Using this website

Provide accurate information that you have permission to share. Keep your account password private. Do not interfere with the website, attempt unauthorized access, submit automated or abusive requests, or use another person's account without permission.

Quote requests and bookings

Submitting a quote request asks our team to contact you. It does not create a booking, take payment or guarantee a fare, availability or a particular itinerary. Destination descriptions and itinerary ideas are starting points for discussion.

Your advisor will provide the proposed price, inclusions, supplier conditions and applicable booking or cancellation terms separately before a booking is agreed. Confirm those details with our team before making travel commitments.

Visa assistance

Universal Travel applies for visas on customers' behalf. You can request assistance within your travel quote. Our team reviews the destination and circumstances and confirms how we can help before proceeding.

The website form is an initial request for assistance. Submitting it does not submit an application to a government, confirm eligibility or guarantee a visa decision. The relevant authority decides visa applications.

Do not enter passport numbers or upload application documents through this website. Our team will discuss further applicant information and the next steps separately.

Accounts and communication

Quote requests require an active customer account with a confirmed email address. We email a confirmation after your request is saved and contact you using your selected call, text or email method. Keep your contact details current and quote your reference when asking about a request.

Privacy and external links

Our Privacy Policy explains the information collected through this website. Links to other websites take you to services with their own terms and privacy practices.

Contact

For questions about this website or these terms, email utravel@univtravel.com, call +1 (612) 339-9278, or write to Universal Travel Inc, 231 Cedar Ave, Minneapolis, MN 55454, USA.